First time to Kaisu? Check out the answers to our most frequently asked questions below and if you’ve got any more, ask us at firstname.lastname@example.org and we’ll be happy to help you out!
Q : What time is check-in?
A : 15 pm. If you like to leave your luggages before check-in, we can keep them for you on the check-in day.
Q : What time is check-out?
A : 11 am.
Q : Do you open 24 hours?
A : Our reception desk is open till 22 pm. Bar & Table is open till 23:00 pm.
Q : Is it possible to check-in after 22 pm?
A : We understand sometimes your flights are delayed. We can assist you easier if everything is paid prior to your arrival. If your arrival be later than 22 pm, please make your reservation through here.
Q : How old do I have to be to book?
A : Must be 18 or older to book rooms under Japanese law. 16 or older can stay with parental consent. 12 or older can stay with parent if the entire room is booked.
Q : Do you serve breakfast?
A : Yes, we server complimentary breakfast between 8 - 10 am at Bar & Table located on the first floor of Kaisu.
Q : Do you have Wi-fi?
A : Yes and yes. We have complimentary wi-fi everywhere in the facility.
Q : Do you have laundry service?
A : There are two laundromat within 20 seconds from Kaisu. (outside of our facility)
Q : What's your cancellation policy?
A : To avoid cancelation fee, reservation must be cancelled 2 days prior to arrival. Cancellations made after this time will result in a charge for the first night’s stay to the card provided. No show will result in a charge for up to three night's stay to the card provided.
Q : How do I get to Kaisu from Narita Airport?
A : There are a few ways to get here. Fastest way is to take JR NEX from Narita to Tokyo Station. Walk to Nijyubashimae on Chiyoda Line. Get off at Akasaka and walk 3 min to Kai. (approx. 3,500 yen) Cheapest way is to take the Access Narita bus or Keisei bus to Tokyo Station. Walk to Nijyubashimae on Chiyoda LIne. Get off at Akasaka station and walk 3 min to Kai. (approx. 1,500 yen)
Q : Do you rent bike?
A :Yes we do! We have electric bicycles for rent. One day pass is 2,160yen available at the front desk.